EcoFlow App

Control and monitor your EcoFlow portable power station and access real-time energy usage from one convenient location.

Power Manager

Monitor the battery level of your power station, ensuring it acts as an uninterrupted power supply (UPS) for key equipment. Receive alerts when the battery is low.

How much capacity of photovoltaic panels do I need to meet my home’s electricity needs?

Based on the user’s monthly electricity consumption, local sunshine conditions, and overall budget considerations, a 1 kW solar panel can generate approximately 3 kWh-5 kWh of electricity per day.

Ecoflow’s solar panels are suitable for which types of roofs?

Most roof types are suitable, including flat roofs, sloping roofs, steel roofs, and tile roofs.

What is the working temperature range of Ecoflow’s solar panels?

The temperature range for normal operation of solar panels is -40°C to 85°C.

What maintenance is required?

Go to More and then Maintenance to find more details or check out the user manual shipped with the Smart Generator.

What fuel does it use?

Unleaded gasoline.

Can it be used indoor?

Like any gas generator, it must be placed outside 15 feet from doors and windows to prevent carbon monoxide poisoning. The Smart Generator automatically shuts off if it detects dangerous carbon-monoxide levels, but isn't a substitute for having CO detectors in other parts of your house.

Is Wave waterproof and dustproof?

Wave is not water or dustproof.

What maintenance operations does Wave require?

Wave is designed to be as simple as possible. No maintenance is required.

Can I use my own non-EcoFlow batteries?

Power Hub is not compatible with third-party batteries.

When can I get the product if I order the Power Kits right now?

Estimated delivery is set to beginning of September.

Can I install it by myself or with help of my favourite installer?

Our Product is designed to be Plug and Play. Either you or your installer can easily install the system in your RV/Off-grid Build. What's more, EcoFlow offer live chat on EcoFlow App, tutorial videos, user manual, and quick installation guide to help you during the installation process. Or If you need extra offline installation service, you may share your contact info to our EcoFlow Certificated installer who will contact you soon.

Are Power Kits compatible with the current system in my RV?

EcoFlow Power Hub are NOT compatible with third party batteries, but Power Kits system is compatible with third party’s solar panels that have Universal Solar Charge Connector. We suggest to use EcoFlow LFP Battery along with Power Hub, since EcoFlow LFP batteries are stackable and pre-installed with BMS system and fuse box, saving more space and providing more reliability to your system. Even though Power kits system is compatible with third party solar panels, we still suggest to use our high conversion efficiency EcoFlow solar panels to provide powerful long-lasting power to the Power Kits system.

Do you need a Smart Distribution Panel to use Power Kits?

If you're only using a Power Hub and EcoFlow LFP batteries, without the Distribution Panel, you can power appliances by using the AC Outlet on the front of the Power Hub.

Will the TOU mode cause a waste of solar energy?

Under normal circumstances, the TOU mode efficiently utilizes solar energy to prevent waste. Here's how it works: When solar energy is available, the TOU mode intelligently allocates the portions of the battery capacity to be charged from solar and the grid ahead of time. If plenty of solar energy is expected for the day, the grid won't be used to charge the battery unless the actual solar generation falls short. However, in cases where there's excess solar energy and the battery is already fully charged, some of that solar energy may go unused if the solar output doesn't meet the load power requirement.

What is the TOU mode?

The TOU (Time-of-Use) mode is designed to help you save money on a fluctuating rate plan. It charges your battery when the electricity rate is low and discharges it when the rate is high.

Why isn't my TOU schedule being executed?

"Here are a few reasons why your TOU schedule isn't executing: a. The battery has reached its charge limit. b. The battery level has dropped below the backup reserve level. c. Storm Guard has been activated due to severe weather conditions."

How do I set my electricity rate?

"You have two options for setting your electricity rate: a. Go to the device settings page and find ""Electricity rate settings"". b. Alternatively, on the Operating mode page, you'll find a shortcut to electricity rate settings within the TOU mode section."

What's the relationship between backup reserve and charge/discharge limits?

"1. The battery can only be charged up to the charge limit in all scenarios. 2. In savings mode, if the grid is available, the battery will discharge until it reaches the backup reserve level. During a grid outage, it discharges until it hits the discharge limit. 3. If you're not in savings mode, the battery will simply discharge until it hits the discharge limit."

Can the battery be installed on its side?

It is recommended to install this battery upright, with the positive and negative terminals perpendicular to the horizontal surface.

What is the difference between the EcoFlow 12V 100Ah Lithium Trolling Motor Battery and the EcoFlow 12V 100Ah Lithium Battery?

The EcoFlow 12V 100Ah Lithium Trolling Motor Battery can deliver a peak discharging current of 300A for 30 seconds and sustain 150A (1.5C) discharge for around 10 minutes. The EcoFlow 12V 100Ah Lithium Battery can deliver a peak discharging current of 110A for 30 seconds and sustain 100A (1C) discharge. In short, the EcoFlow 12V 100Ah Lithium Trolling Motor Battery offers a higher peak discharging current and the ability to discharge 150A (1.5C) for approximately 10 minutes.

Does this battery have overtemperature (low or high temperature) protection?

Yes, this battery includes both low and high temperature protection for charging and discharging. During charging: Charging will stop if the temperature falls below 0°C or rises above 55°C (<32°F or >131°F). During discharging: Discharging will stop if the temperature falls below –10°C or rises above 55°C (<14°F or >131°F).

What should I do when I receive the battery?

Upon receiving the battery, use a multimeter to test the voltage of the positive and negative terminals (battery range: 10V-14.6V). Confirm that the battery is within the normal voltage range to ensure proper functionality.

How do I charge my battery?

The battery supports multiple charging methods, including solar charging, DC-DC battery chargers, and AC-DC battery chargers. We recommend carefully reviewing the battery's input parameters before selecting a charger.

Why can't I receive the verification email?

If you have been unable to receive the verification email, follow these suggestions: 1) Confirm whether your email has automatic spam filtering set up. Search in the trash for emails with "EcoFlow” in the sender. 2) Confirm whether the email address used for the EcoFlow account is blacklisted, and remove it from the blacklist if yes. 3) Confirm whether the email address is accessible. If the email has been changed or deactivated, be sure to update your account with your new email. 4) If none of the above reasons apply, it may be that "EcoFlow" email addresses are intercepted by the server. Contact the customer service as follows: Send an email to developer@ecoflow.com, and provide your mobile phone and account information together with the feedback.

Why can't I receive the SMS verification code?

If you can use your mobile phone number normally, but cannot receive the SMS verification code, follow these steps: 1) Check whether SMS filtering is enabled on the phone. 2) Check whether your SMS inbox needs to be cleaned out. 3) Your mobile phone may have a network issue. Shut down and restart the phone, and remove and reinsert the SIM card. 4) The mobile phone signal in your location may be poor. Confirm that the signal is good. If you still can't receive the code, contact customer service as follows: Email developer@ecoflow.com, and provide your mobile phone and account information together with the feedback.

What should I do if I can't log in to the EcoFlow App?

1. Confirm that your mobile phone or email address has been registered. If not, register it first. 2. Confirm that your mobile phone/email address and login password are correct. 3. If you cannot receive the verification code, check whether filtering is set up for your email, or whether the verification code email is in the spam folder. 4. If the issue persists after the troubleshooting steps above, contact developer@ecoflow.com for help.

How can I log in to the EcoFlow App through a third-party account?

If you need to log in through a third party service such as Apple ID or WeChat, click the corresponding icon at the bottom of the login page and then bind the account with your mobile phone number.

What should I do if I can't register for the EcoFlow App?

1. Confirm that your mobile phone or email address is correct. 2. You are required to use a common email, such as Yahoo Mail and Gmail. Other uncommon emails may not receive the verification code. 3. If you cannot receive the verification code, check whether filtering is set up for your email, or whether the verification code email is in the spam folder. 4. If the issue persists after the troubleshooting steps above, contact developer@ecoflow.com for help.